Collecting and using personal information
We collect certain information or data about you when you use our website.
your email address if you contact us using web forms like our contact, feedback and complaints form / mailbox, our Freedom of Information request form or other web forms
information on how you use the site, using cookies and page tagging techniques to help us improve the website (these cookies aren’t used to identify you personally)
This helps us to:
improve the site by monitoring how you use it
respond to any feedback you send us, if you’ve asked us to
We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
Disclosing or sharing your information
Though we make every effort to preserve user privacy, we may need to disclose personal information if we have a legal obligation to do so.
We seek to ensure that information on our website is up-to-date and accurate. However, the information does not constitute legal or professional advice and we cannot accept liability for actions arising from its use. Neither can we be held responsible for the contents of any pages referenced by an external link.
Links to and from our website
We welcome websites to link to our site. You don’t have to ask for permission to do so.
However, we don’t give you permission to suggest that your website is associated with, or endorsed by, our website.
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
This site places small files, known as ‘cookies’, onto your computer to collect information about how you browse.
These cookies aren’t used to identify you personally.
You’ll normally see a message on the site before we store a cookie on your computer. Find out more about how to manage cookies.
Measuring site usage
We use Google Analytics and Google Optimize software to collect information about how you use our website. We do this to help make sure the site is meeting your needs and to help us make improvements.
We store information about:
the pages you visit and how long you spend on each page
how you got to our website
what you click on while you’re visiting our website
which variation of a page you’ve visited when we are testing out small design changes using Google Optimize
Any information on site usage is received in a way that we can’t identify individuals. For example, we never receive your name or address.
We don’t make any attempt to find out the identities of people visiting our website and we don’t allow Google to do this either.
All information we get through cookies and analytics will be treated in confidence. We’ll never sell, trade or give your details to third parties, unless we’re required to do it by law.